{"id":1753,"date":"2024-08-29T13:25:42","date_gmt":"2024-08-29T05:25:42","guid":{"rendered":"https:\/\/www.spencerroadfamilypractice.com.au\/?page_id=1753"},"modified":"2026-08-25T02:24:28","modified_gmt":"2026-08-24T18:24:28","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"<div class=\"brz brz-root__container brz-reset-all brz-root__container-page\">\n<section id=\"r4izkpkHhPLv_r4izkpkHhPLv\" class=\"brz-section brz-css-d-ynf0il brz-css-1r9k9i5\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-1e4jsh6\" data-brz-custom-id=\"s555nMjYdJ8b\">\n<div class=\"brz-bg\">\n<div class=\"brz-bg-image\"><\/div>\n<div class=\"brz-bg-color\"><\/div>\n<\/div>\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-t8ea8e\">\n<div class=\"brz-row__container brz-css-d-w3a52u brz-css-8k90du\" data-brz-custom-id=\"rqOUrK8_JwxN\">\n<div class=\"brz-row brz-css-d-1n95ksq brz-css-r-1xc399q brz-css-x6aspw\">\n<div class=\"brz-columns brz-css-d-j7y22h brz-css-1hw9ud6\" data-brz-custom-id=\"kJiGiyqbaK2o\">\n<div class=\"brz-column__items brz-css-d-v5w42e brz-css-1jn3j6t\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-hu2epn brz-wrapper\">\n<div class=\"brz-menu-simple brz-css-d-oq79tx brz-css-1mjei1f\">\n<div style=\"min-height:20px\">\n<div class=\"menu-homepage-container\">\n<ul id=\"menu-homepage\" class=\"menu\">\n<li id=\"menu-item-2000\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2000\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/\">Home Page<\/a><\/li>\n<li id=\"menu-item-1989\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1989\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/our-fees\/\">Our Fees<\/a><\/li>\n<li id=\"menu-item-2621\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2621\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/services\/\">Our Services<\/a><\/li>\n<li id=\"menu-item-2300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2300\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/our-team-2\/\">Our Team<\/a><\/li>\n<li id=\"menu-item-1994\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1994\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/our-policies\/\">Our Policies<\/a><\/li>\n<li id=\"menu-item-1995\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1995\"><a href=\"https:\/\/www.spencerroadfamilypractice.com.au\/zh\/contact-us-2\/\">Contact Us<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1amn9cl brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1do8ng1\" data-brz-custom-id=\"dtKehbd2mGya\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-text-lg-center brz-tp-lg-heading2 brz-text-xs-center brz-css-1dgp6hp\" data-generated-css=\"brz-css-mnKk7\" data-uniq-id=\"qP9NT\"><strong class=\"brz-cp-color2\">Our Practice Policies<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-p3ty39 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1risnrr\" data-brz-custom-id=\"bOoHhXMmfRk_\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-subtitle brz-text-xs-center brz-text-lg-center brz-css-2yc4lt\" data-uniq-id=\"pXsn1\" data-generated-css=\"brz-css-dApuL\"><span class=\"brz-cp-color2\">See below for all the important information on our practice&#8217;s policies and procedures:<\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-r-18yxudy brz-css-1eye3ue brz-wrapper\">\n<div class=\"brz-spacer brz-css-d-d4vxpd brz-css-rz5cbz\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"vLAJycmRL0Kx_vLAJycmRL0Kx\" class=\"brz-section brz-css-d-ynf0il brz-css-oti59t\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-jh36a1\" data-brz-custom-id=\"aEogo5y8BX8r\">\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-xr5ej2\">\n<div class=\"brz-row__container brz-css-d-w3a52u brz-css-1tv8ubd\" data-brz-custom-id=\"ot1i1rS_C8o4\">\n<div class=\"brz-row brz-css-d-1n95ksq brz-css-r-1xc399q brz-css-3qw0lv\">\n<div class=\"brz-columns brz-css-d-j7y22h brz-css-p7jgq1\" data-brz-custom-id=\"peWFSwWpYC5Q\">\n<div class=\"brz-column__items brz-css-d-v5w42e brz-css-309onz\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-6fdhy6 brz-wrapper\">\n<div class=\"brz-accordion brz-css-d-1re8uxh brz-css-191blcl\" data-brz-duration=\"300\" data-brz-custom-id=\"oCZDudOVXP8r\">\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Cancellation Policy<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-rx73z5 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1xc9qdq\" data-brz-custom-id=\"kHCwfD7087CV\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"nWph2\" data-generated-css=\"brz-css-kzFZI\"><span class=\"brz-cp-color7\">Here at Spencer Road Family Practice we understand that circumstances change, however as we are a busy practice we would appreciated at least two (2) hours notice if patients are unable to attend their appointment.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"bdfDv\" data-generated-css=\"brz-css-mZdhi\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"wh0b8\" data-generated-css=\"brz-css-jUhc1\"><span class=\"brz-cp-color7\">Please phone us on 9493 8333 to cancel or reschedule the appointment.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"gLLb4\" data-generated-css=\"brz-css-sbAck\"><span class=\"brz-cp-color7\">If the appointment has been made online via HotDoc, the appointment can be cancelled through your log in to their website or app.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"nzV2X\" data-generated-css=\"brz-css-bhkIE\"><span class=\"brz-cp-color7\">This allows us to help other patients who may be in the need of medical attention on the day.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"lP2Je\" data-generated-css=\"brz-css-ct9dI\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"s90WQ\" data-generated-css=\"brz-css-leuUO\"><span class=\"brz-cp-color7\">We would like to make you aware that it is practice policy of our practice to charge a non attendance fee of $55.00, which is non-refundable from Medicare, if there are more than 3 missed appointments within a 12 month period.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-uniq-id=\"oI7BY\" data-generated-css=\"brz-css-qtzwV\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">After Hours and Home Visits<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-nmty3e brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-s92trz\" data-brz-custom-id=\"oFEp7GdB0RSg\">\n<div data-brz-translate-text=\"1\">\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"v6D3H\"><span class=\"brz-cp-color7\">Unfortunately Western Australian Deputising Medical Service (WADMS) has shut down, and we are no longer able to provide after hours care and home visits.<\/span><\/p>\n<p class=\"brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-tp-lg-empty ql-align-center brz-text-lg-center brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">For urgent but non-life-threatening conditions our closest centres are:<\/span><\/p>\n<p class=\"brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-tp-lg-empty ql-align-center brz-text-lg-center brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><u class=\"brz-cp-color7\">Gosnells Medicare Urgent Care Clinic<\/u><\/p>\n<p class=\"brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-tp-lg-empty ql-align-center brz-text-lg-center brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\"> Unit 1\/227 Albany Hwy, Gosnells 6110<\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">08 6157 0400<\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">Mon-Fri, 9am-7pm | Sat-Sun 9am-6pm <\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">Bulkbilled (Must have Medicare)<\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">No imaging on-site or ongoing care <\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><u class=\"brz-cp-color7\">St John Urgent Care Cannington<\/u><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">1472 Albany Hwy, Backenham 6107<\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\"> 08 9350 8000<\/span><\/p>\n<p class=\"ql-align-center brz-text-lg-center brz-tp-lg-empty brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">Open 7 days, <\/span><span class=\"brz-cp-color7\">8am-9pm<\/span><\/p>\n<p class=\"brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-tp-lg-empty ql-align-center brz-text-lg-center brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">Private billing <\/span><\/p>\n<p class=\"brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_9 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-overpass brz-tp-lg-empty ql-align-center brz-text-lg-center brz-css-1k4ypi\" data-generated-css=\"brz-css-1k4ypi\" data-uniq-id=\"uWqDy\"><span class=\"brz-cp-color7\">X-Ray and Pathology on-site <\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"j35hj\"><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"t4jVx\"><span class=\"brz-cp-color7\">For a GP After Hours, the closest is:<\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"t4jVx\"><u class=\"brz-cp-color7\"> Canning Vale After Hours GP Clinic<\/u><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"t4jVx\"><span class=\"brz-cp-color7\">22 Blenheim Rd, Canning Vale 6155 <\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"t4jVx\"><span class=\"brz-cp-color7\">08 9456 0077 <\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"tSAtk\"><span class=\"brz-cp-color7\">7pm-9pm<\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"iDecn\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"ql-align-center brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"b3Gt8\"><span class=\"brz-cp-color7\">Alternatively you can phone Health Direct for advice on 1800 022 222.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-dqzu38\" data-uniq-id=\"mAVf3\"><span class=\"brz-cp-color7\">In case of an emergency, call 000<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Medical Certificates<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1fpvnwz brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-12iklv1\" data-brz-custom-id=\"cR1M_e72uO8X\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"iApVu\" data-generated-css=\"brz-css-tXKGq\"><span class=\"brz-cp-color7\">If you a require a Medical Certificate please ask the doctor during the consultation. Medical Certificates are a legal document. Therefore, doctors are unable to back-date certificates, or provide them without consultation. If you have already been provided with a medical certificate and you need the dates extended, an appointment with the doctor will be required.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Recall\/ Reminder System and Results Follow-up<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1g4nih7 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1coqka9\" data-brz-custom-id=\"xVLom7S3tPuy\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"iQeHp\" data-generated-css=\"brz-css-eQzb7\"><span class=\"brz-cp-color7\">Our practice has a recall system for health promotion, prevention and assisting the management of chronic disease. Please advise the receptionist if you wish to have your name removed from this program.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"d03zN\" data-generated-css=\"brz-css-tKU2B\"><span class=\"brz-cp-color7\">Due to the rising cost and slower delivery service of posting letters, we have found a way to get these reminders and recalls out to our patients in a timely and effective manner with HotDoc.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"mZvtZ\" data-generated-css=\"brz-css-mfsTF\"><span class=\"brz-cp-color7\">You can now receive a HotDoc SMART recall\/reminder SMS directly to your mobile that contains a link to the recall you are due to receive.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"sQMqK\" data-generated-css=\"brz-css-v3AIU\"><span class=\"brz-cp-color7\">This link will require you to verify your identity before you can receive the medical information contained in the recall.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"zZGWG\" data-generated-css=\"brz-css-uVHHl\"><span class=\"brz-cp-color7\">Some recalls\/reminders will also give you the option to utilise our online appointment booking system.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"bgV3e\" data-generated-css=\"brz-css-cBzBd\"><span class=\"brz-cp-color7\">To ensure you can use this service, please advise the receptionist of any change in contact details, especially mobile phone numbers.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"wde9z\" data-generated-css=\"brz-css-yhIPC\"><span class=\"brz-cp-color7\">For instructions on how to do this please follow the link:&nbsp;https:\/\/vimeo.com\/225946657<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"c8OIh\" data-generated-css=\"brz-css-oOirh\"><span class=\"brz-cp-color7\">If your doctor sends you for routine tests, ideally an appointment should be made with your doctor to discuss all test results. If your test gives an abnormal result, one of our staff members will contact you for an appointment. Please note that it is practice policy that test results will not be given out over the phone.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item brz-accordion__item--active\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Patient Health Record<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-gv19w0 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-ansvh\" data-brz-custom-id=\"rieL29pnuKzF\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-l6FBY\" data-uniq-id=\"qH9os\"><strong class=\"brz-cp-color7\">What is the definition of a Patient health Record?<\/strong><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-zNsh0\" data-uniq-id=\"thSS3\"><span class=\"brz-cp-color7\">Personal health information is defined as information concerning a patient\u2019s health, medical history, or past or present medical care; and which is in a form that enables or could enable the patient to be identified. It includes information about an individual\u2019s express wishes concerning current and future health services.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-a1zti\" data-uniq-id=\"q1z6C\"><span class=\"brz-cp-color7\">All GPs and practice staff will ensure that patients can discuss issues relating to their health, and that the GP can record relevant personal health information, in a setting that provides visual privacy and protects against any conversation being overheard by a third party.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-a603W\" data-uniq-id=\"dHkkV\"><span class=\"brz-cp-color7\">Staff will not enter a consultation room during a consultation without knocking or otherwise communicating with the GP.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-jaZ5F\" data-uniq-id=\"bi5Z6\"><span class=\"brz-cp-color7\">Staff, registrars and students will not be present during the consultation without the prior permission of the patient.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph ql-align-center brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-kdIRN\" data-uniq-id=\"m_Uls\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Telephone Access<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-m2jqv0 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-17l3pyb\" data-brz-custom-id=\"qeuAElJBd24z\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"xmxNk\" data-generated-css=\"brz-css-dqzu38\"><span class=\"brz-cp-color7\">Doctors can be contacted whilst rostered on during practice opening hours. If the doctor is busy, our receptionist will take your details and the nature of your problem and forward to the doctor, who will in turn return your call as soon as possible. In the case of an emergency, your call will be put through to one of our nurses. If you have been seen Face to Face in the last 12 months you may be eligible for a Telephone Consult.<\/span><\/p>\n<p class=\"brz-text-lg-center ql-align-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"bN2_7\" data-generated-css=\"brz-css-dqzu38\"><span class=\"brz-cp-color7\">Please discuss this with reception on 9493 8333<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-accordion__item\">\n<div class=\"brz-accordion__nav\" data-brz-collapsible=\"on\"><span data-brz-translate-text=\"1\" class=\"brz-accordion__nav-title brz-span brz-text__editor\">Privacy Policy<\/span><\/div>\n<div class=\"brz-accordion__content brz-d-xs-flex brz-flex-xs-column\">\n<div class=\"brz-accordion__item-content brz-d-xs-flex brz-flex-xs-column\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-quxwcz brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1tby0bw\" data-brz-custom-id=\"yft86EuFOO5m\">\n<div data-brz-translate-text=\"1\">\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"ec7K6\" data-generated-css=\"brz-css-yYjGS\"><span class=\"brz-cp-color7\">Introduction<\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"uHvHr\" data-generated-css=\"brz-css-riHbI\"><span class=\"brz-cp-color7\">This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"uHvHr\" data-generated-css=\"brz-css-riHbI\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"uKWUm\" data-generated-css=\"brz-css-gB_cc\"><span class=\"brz-cp-color7\">Why and when your consent is necessary? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"dSLj2\" data-generated-css=\"brz-css-pKxWr\"><span class=\"brz-cp-color7\">When you register as a patient at Spencer Road Family Practice, you provide consent for our GPs and Practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.<\/span><\/p>\n<p data-uniq-id=\"dSLj2\" data-generated-css=\"brz-css-pKxWr\" class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\"><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"p2Tuy\" data-generated-css=\"brz-css-bDKyy\"><span class=\"brz-cp-color7\">Why do we collect, use, hold and share your personal information? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"hedaW\" data-generated-css=\"brz-css-zEzXf\"><span class=\"brz-cp-color7\">Spencer Road Family Practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, accreditation and business processes (e.g. staff training).<\/span><\/p>\n<p data-uniq-id=\"hedaW\" data-generated-css=\"brz-css-zEzXf\" class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"s1n3Q\" data-generated-css=\"brz-css-c7O3_\"><span class=\"brz-cp-color7\">What personal information do we collect? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"qpVPQ\" data-generated-css=\"brz-css-yTyPB\"><span class=\"brz-cp-color7\">The information we collect about you includes your:<\/span><\/p>\n<ul>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"nrX5d\" data-generated-css=\"brz-css-aKYrI\"><span class=\"brz-cp-color7\">names, date of birth, addresses, contact details<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"p_KnB\" data-generated-css=\"brz-css-iXjNt\"><span class=\"brz-cp-color7\">medical information including medical history, medications, allergies and adverse events, immunisations, social history, family history and risk factors<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"p2qj3\" data-generated-css=\"brz-css-dibci\"><span class=\"brz-cp-color7\">Medicare number for identification and claiming purposes<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"fC_hp\" data-generated-css=\"brz-css-gKEmq\"><span class=\"brz-cp-color7\">health care identifiers<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"mp2yg\" data-generated-css=\"brz-css-lZtQk\"><span class=\"brz-cp-color7\">health fund details<\/span><\/li>\n<\/ul>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"azzq5\" data-generated-css=\"brz-css-q4chR\"><\/h3>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"azzq5\" data-generated-css=\"brz-css-q4chR\"><span class=\"brz-cp-color7\">Dealing with us anonymously <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"eW0yy\" data-generated-css=\"brz-css-p01lB\"><span class=\"brz-cp-color7\">You have the right to deal with us anonymously or under and pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.<\/span><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"qIDTe\" data-generated-css=\"brz-css-jsgrR\"><\/h3>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"qIDTe\" data-generated-css=\"brz-css-jsgrR\"><span class=\"brz-cp-color7\">How do we collect your personal information? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"ys5qU\" data-generated-css=\"brz-css-eTw2Y\"><span class=\"brz-cp-color7\">Spencer Road Family Practice may collect your personal information in several different ways.<\/span><\/p>\n<ol>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"bGALE\" data-generated-css=\"brz-css-tEBwG\"><span class=\"brz-cp-color7\">When you make your first appointment our practice staff will collect your personal and demographic information via your registration.<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"wEDJp\" data-generated-css=\"brz-css-lNZRT\"><span class=\"brz-cp-color7\">During the course of providing medical services, we may collect further personal information, e.g. My Health Record.<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"dmyx4\" data-generated-css=\"brz-css-kJDDc\"><span class=\"brz-cp-color7\">We may also collect your personal information when you visit our website, send us an email or SMS, telephone us or make an online appointments.<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"l1pZX\" data-generated-css=\"brz-css-vZJap\"><span class=\"brz-cp-color7\">In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect from your directly. This may include information from:<\/span><\/li>\n<li class=\"ql-indent-1 brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"uP0Ok\" data-generated-css=\"brz-css-u_fQO\"><span class=\"brz-cp-color7\">your guardian or responsible person<\/span><\/li>\n<li class=\"ql-indent-1 brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"suxTt\" data-generated-css=\"brz-css-uCiSw\"><span class=\"brz-cp-color7\">other involved healthcare providers, such as specialist, allied health professionals, hospitals, community health services, pathology and diagnostic imaging providers<\/span><\/li>\n<li class=\"ql-indent-1 brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"fOLYj\" data-generated-css=\"brz-css-kQPGp\"><span class=\"brz-cp-color7\">your health fund, Medicare of the Department of Veterans\u2019 Affairs.<\/span><\/li>\n<\/ol>\n<p data-uniq-id=\"fOLYj\" class=\"brz-bcp-color7 brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-generated-css=\"brz-css-kQPGp\"><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"y2bgr\" data-generated-css=\"brz-css-vCNE6\"><span class=\"brz-cp-color7\">When, why and with whom do we share your personal information? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"ieOeA\" data-generated-css=\"brz-css-oWe2N\"><span class=\"brz-cp-color7\">We sometimes share your personal information:<\/span><\/p>\n<ul>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"rWtei\" data-generated-css=\"brz-css-pigGq\"><span class=\"brz-cp-color7\">with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers &#8211; these third parties are required to comply with APPs and this policy<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"gIYJd\" data-generated-css=\"brz-css-bbiba\"><span class=\"brz-cp-color7\">with other healthcare providers<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"vijVA\" data-generated-css=\"brz-css-tufJG\"><span class=\"brz-cp-color7\">when it is required or authorised by law (e.g. court subpoenas)<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"sRv1Q\" data-generated-css=\"brz-css-y3Cwh\"><span class=\"brz-cp-color7\">when it is necessary to lessen or prevent serious threat to a patient&#8217;s life, health or safety or public health or safety, or is impractical to obtain the patient&#8217;s consent<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"a9Wcn\" data-generated-css=\"brz-css-rMsqp\"><span class=\"brz-cp-color7\">to assist in location a mission person<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"aNuIN\" data-generated-css=\"brz-css-gTJHl\"><span class=\"brz-cp-color7\">to establish, exercise or defend an equitable claim<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"gW8C4\" data-generated-css=\"brz-css-wSd9M\"><span class=\"brz-cp-color7\">for the purpose of confidential dispute resolution process<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"eyC_W\" data-generated-css=\"brz-css-nn5Xo\"><span class=\"brz-cp-color7\">when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"k94bA\" data-generated-css=\"brz-css-aiZoe\"><span class=\"brz-cp-color7\">during the course of providing medical services, though eTP, My Health Record (via shared Health Summary, Event Summary)<\/span><\/li>\n<\/ul>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"uPhc8\" data-generated-css=\"brz-css-donbw\"><span class=\"brz-cp-color7\">Only people who need to access your information will be able to do so. Other than in the course if providing medical services or as otherwise described in this policy, Spencer Road Family Practice will not share information with any third party without your consent.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"tamey\" data-generated-css=\"brz-css-sgX4D\"><span class=\"brz-cp-color7\">We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"lGrds\" data-generated-css=\"brz-css-e9QRn\"><span class=\"brz-cp-color7\">Spencer Road Family Practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do not consent, you may opt out of direct marketing at any time by notifying our practice in writing.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"fbh1x\" data-generated-css=\"brz-css-lj1P4\"><span class=\"brz-cp-color7\">Spencer Road Family Practice may use your personal information to improve the quality of the services we offer to out patients through research and analysis of our patient data. We may provide de-identified data to other organisations to improve population health outcomes.&nbsp; The information is secure, patients cannot be identified, and the information is stored within Australia. You can let our reception staff know if you do not want your information to be included.<\/span><\/p>\n<p data-uniq-id=\"fbh1x\" data-generated-css=\"brz-css-lj1P4\" class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"bxcY4\" data-generated-css=\"brz-css-uNKN4\"><span class=\"brz-cp-color7\">How do we store and protect your personal information?  <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"wcLOw\" data-generated-css=\"brz-css-eoQ9D\"><span class=\"brz-cp-color7\">Your personal information may be stored at our practice in various forms:<\/span><\/p>\n<ol>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"mP2gi\" data-generated-css=\"brz-css-nzY3B\"><span class=\"brz-cp-color7\">paper records<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"ui4bv\" data-generated-css=\"brz-css-qUZC3\"><span class=\"brz-cp-color7\">electronic records<\/span><\/li>\n<\/ol>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"fueC4\" data-generated-css=\"brz-css-cVBPp\"><span class=\"brz-cp-color7\">Spencer Road Family Practice stores all information securely. This is done by way of:<\/span><\/p>\n<ul>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"wj1SH\" data-generated-css=\"brz-css-en8MJ\"><span class=\"brz-cp-color7\">Electronic records can only be accessed using individual passwords. Encrypted backups of all data are performed daily and held securely in the event of a fire etc<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"sUgzN\" data-generated-css=\"brz-css-wOGWk\"><span class=\"brz-cp-color7\">Paper records are stored securely in a staff access area only<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"g7tER\" data-generated-css=\"brz-css-h0Kts\"><span class=\"brz-cp-color7\">all staff sign a confidentiality agreement before commencing employment<\/span><\/li>\n<\/ul>\n<p data-uniq-id=\"g7tER\" data-generated-css=\"brz-css-h0Kts\" class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\"><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"n9fNu\" data-generated-css=\"brz-css-svlnn\"><span class=\"brz-cp-color7\">How can you access and correct you personal information at our practice?<\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"cYUBx\" data-generated-css=\"brz-css-yB4_4\"><span class=\"brz-cp-color7\">You have the right to request access to, and correction of, your personal information.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"hInyJ\" data-generated-css=\"brz-css-dSzA8\"><span class=\"brz-cp-color7\">Spencer Road Family Practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 30 days upon receipt. Once this request has been considered and approved by the doctor, you will be required to make an appointment with your preferred doctor. There may be an administration or consultation fee associated with this request, depending upon the amount of information held on your patient file.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"mJnaz\" data-generated-css=\"brz-css-dcz68\"><span class=\"brz-cp-color7\">Spencer Road Family Practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the office manager at <\/span><span class=\"brz-cp-color7\">reception@srfp.com.au<\/span><\/p>\n<p data-uniq-id=\"mJnaz\" data-generated-css=\"brz-css-dcz68\" class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h3 class=\"brz-text-lg-center brz-tp-lg-heading3 ql-align-center brz-css-18xr4ay\" data-uniq-id=\"bURZy\" data-generated-css=\"brz-css-jbfSD\"><span class=\"brz-cp-color7\">How can you lodge a privacy-related complaint, and how will the complain be handled at our practice? <\/span><\/h3>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"qc1Ea\" data-generated-css=\"brz-css-m4VDN\"><span class=\"brz-cp-color7\">We take complaints and concerns regarding privacy seriously. You should express and privacy concerns you may have, in writing. We will then attempt to resolve it in accordance with our resolution procedure.<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"xa7VA\" data-generated-css=\"brz-css-d0WT7\"><span class=\"brz-cp-color7\">&nbsp;<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"nU_j5\" data-generated-css=\"brz-css-ar_QN\"><strong class=\"brz-cp-color7\">Please contact our practice via the following methods:<\/strong><\/p>\n<ol>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"unEQd\" data-generated-css=\"brz-css-juwz8\"><span class=\"brz-cp-color7\">Postal: Practice Manager, Suite 1\/2 Warton Road, Huntingdale WA 6110<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"n752P\" data-generated-css=\"brz-css-pkrCu\"><span class=\"brz-cp-color7\">Email: reception@srfp.com.au<\/span><\/li>\n<li class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-bcp-color7 brz-css-dqzu38\" data-uniq-id=\"vi3yu\" data-generated-css=\"brz-css-vb0gO\"><span class=\"brz-cp-color7\">In business hours Ph: (08) 9493 8333<\/span><\/li>\n<\/ol>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph ql-align-center brz-css-dqzu38\" data-uniq-id=\"rFFH6\" data-generated-css=\"brz-css-tDgDv\"><span class=\"brz-cp-color7\">Please allow 30 days to receive a response. You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit&nbsp;http:\/\/www.oaic.gov.au or call the OAIC on 1300 363 992<\/span><\/p>\n<p class=\"brz-text-lg-center brz-tp-lg-paragraph brz-css-dqzu38\" data-uniq-id=\"cvG21\" data-generated-css=\"brz-css-ddzRJ\"><span class=\"brz-cp-color7\">Policy Review Date: Annually<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-qr0u72 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-i05qzn\" data-brz-custom-id=\"jw3O4xf44HNc\">\n<div data-brz-translate-text=\"1\">\n<h3 class=\"brz-text-lg-center brz-fss-lg-px brz-fw-lg-700 brz-ls-lg-m_1_5 brz-lh-lg-1_4 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-tp-lg-empty brz-ff-overpass brz-ft-google brz-fs-lg-30 brz-css-1juvcjy\" data-uniq-id=\"pvqa9\" data-generated-css=\"brz-css-v9vpD\"><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"r8tc42eoFXZ3_r8tc42eoFXZ3\" class=\"brz-section brz-css-d-ynf0il brz-css-s6egdr\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-royqhs\" data-brz-custom-id=\"zktz5M6qgeoo\">\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-3qq5nz\">\n<div class=\"brz-row__container brz-css-d-w3a52u brz-css-1jt21z3\" data-brz-custom-id=\"b2GmKGCTRPJ4\">\n<div class=\"brz-row brz-css-d-1n95ksq brz-css-r-1xc399q brz-css-18dvv0t\">\n<div class=\"brz-columns brz-css-d-j7y22h brz-css-1m8qa91\" data-brz-custom-id=\"fsyGHtVb0vyz\">\n<div class=\"brz-column__items brz-css-d-v5w42e brz-css-gt0xs8\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1iwnkv4 brz-wrapper\">\n<div class=\"brz-icon-text brz-css-d-12ll232 brz-css-13e7i2n\" data-brz-custom-id=\"yKDIEeXCp3kZ\">\n<div class=\"brz-icon__container\" data-brz-custom-id=\"en2mkdSSzi45\"><span class=\"brz-icon brz-span brz-css-d-127a3es brz-css-1ktd1oa\"><\/span><\/div>\n<div class=\"brz-text-btn\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1fy0ase\" data-brz-custom-id=\"vrvZB96_bJKQ\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-mb-lg-0 brz-tp-lg-heading4 brz-css-czo1bm\" data-uniq-id=\"nkRzb\" data-generated-css=\"brz-css-hAdss\"><span class=\"brz-cp-color2\">Phone<\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-uniq-id=\"qGY4Q\" data-generated-css=\"brz-css-mQs8Q\"><span class=\"brz-cp-color7\">(08) 9493 8333<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1h6mgbw brz-wrapper\">\n<div class=\"brz-icon-text brz-css-d-12ll232 brz-css-vcxxra\" data-brz-custom-id=\"miO3xeba57xx\">\n<div class=\"brz-icon__container\" data-brz-custom-id=\"kPuzG9DaCOLe\"><span class=\"brz-icon brz-span brz-css-d-127a3es brz-css-1y2uqxf\"><\/span><\/div>\n<div class=\"brz-text-btn\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-r9s1bl\" data-brz-custom-id=\"aPdyFxDsqNTu\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-heading4 brz-mb-lg-0 brz-css-czo1bm\" data-generated-css=\"brz-css-mqLIE\" data-uniq-id=\"zckBX\"><span class=\"brz-cp-color2\">Fax<\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-hPDCn\" data-uniq-id=\"dJgey\"><span class=\"brz-cp-color7\">(08) 9493 8399<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-r-18yxudy brz-css-1uad4nj brz-wrapper\">\n<div class=\"brz-spacer brz-css-d-d4vxpd brz-css-s7hgn8\"><\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-5q6p1b brz-wrapper\">\n<div class=\"brz-icon-text brz-css-d-12ll232 brz-css-11lb1mn\" data-brz-custom-id=\"hW23JUuq3TWE\">\n<div class=\"brz-icon__container\" data-brz-custom-id=\"x8yY2xbq3_SO\"><span class=\"brz-icon brz-span brz-css-d-127a3es brz-css-1vlxvm2\"><\/span><\/div>\n<div class=\"brz-text-btn\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1wton13\" data-brz-custom-id=\"bGs_yXTh2VD8\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-mb-lg-0 brz-tp-lg-heading4 brz-css-czo1bm\" data-generated-css=\"brz-css-msbYc\" data-uniq-id=\"oRuQb\"><span class=\"brz-cp-color2\">Address<\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-y6xOA\" data-uniq-id=\"lHe4S\"><span class=\"brz-cp-color7\">Suite 1, 2 Warton Road, Huntingdale, WA, 6110<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-c7x85d brz-wrapper\">\n<div class=\"brz-icon-text brz-css-d-12ll232 brz-css-d3rnk9\" data-brz-custom-id=\"g3mTx6LdqxOl\">\n<div class=\"brz-icon__container\" data-brz-custom-id=\"aNojdMlM3_IV\"><span class=\"brz-icon brz-span brz-css-d-127a3es brz-css-wcnliu\"><\/span><\/div>\n<div class=\"brz-text-btn\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-khz0qp\" data-brz-custom-id=\"r69NyaiEDvR9\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-mb-lg-0 brz-tp-lg-heading4 brz-css-czo1bm\" data-generated-css=\"brz-css-c86GW\" data-uniq-id=\"dCZGf\"><span class=\"brz-cp-color2\">Email Address<\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-jN__n\" data-uniq-id=\"dvIHd\"><span class=\"brz-cp-color7\">reception<\/span><span class=\"brz-cp-color7 brz-pre-population-visible\">@srfp.com.au<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-15wln9 brz-wrapper\">\n<div class=\"brz-icon-text brz-css-d-12ll232 brz-css-1f6rer3\" data-brz-custom-id=\"pd21Uxw0S3oR\">\n<div class=\"brz-icon__container\" data-brz-custom-id=\"wiEbOdko_U5P\"><span class=\"brz-icon brz-span brz-css-d-127a3es brz-css-14kqtbs\"><\/span><\/div>\n<div class=\"brz-text-btn\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-ij3ovm\" data-brz-custom-id=\"cSxnraqYB44v\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-heading4 brz-mb-lg-0 brz-css-czo1bm\" data-uniq-id=\"yGc6A\" data-generated-css=\"brz-css-nthjA\"><span class=\"brz-cp-color2\">Healthlink<\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-uniq-id=\"cI7EJ\" data-generated-css=\"brz-css-dFPE0\"><span class=\"brz-cp-color7\">spenrdfp<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-r-18yxudy brz-css-2erfb9 brz-wrapper\">\n<div class=\"brz-spacer brz-css-d-d4vxpd brz-css-17ta5nv\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-columns brz-css-d-j7y22h brz-css-veexth\" data-brz-custom-id=\"hIrNl5IoVeKE\">\n<div class=\"brz-column__items brz-css-d-v5w42e brz-css-1cr91mh\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-21xhb4 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-8g35uz\" data-brz-custom-id=\"knaiWvpNJYgp\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-mb-lg-0 brz-tp-lg-heading4 brz-text-lg-center brz-css-195gegk\" data-generated-css=\"brz-css-pl3Tt\" data-uniq-id=\"ty5Qt\"><strong class=\"brz-cp-color2\">Opening Hours<\/strong><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-lI9K3\" data-uniq-id=\"xNLcy\"><span class=\"brz-cp-color7\">Monday 8\u202fam\u20136\u202fpm<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-ntUBZ\" data-uniq-id=\"tsj0E\"><span class=\"brz-cp-color7\">Tuesday 8\u202fam\u20136\u202fpm<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-bz6qF\" data-uniq-id=\"kySpk\"><span class=\"brz-cp-color7\">Wednesday 8\u202fam\u20136\u202fpm<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-ziFeH\" data-uniq-id=\"daC1l\"><span class=\"brz-cp-color7\">Thursday 8\u202fam\u20136\u202fpm<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-plPLi\" data-uniq-id=\"tpL_p\"><span class=\"brz-cp-color7\">Friday 8\u202fam\u20136\u202fpm<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-aNLYY\" data-uniq-id=\"geFgp\"><span class=\"brz-cp-color7\">Saturday 8\u202fam\u20131\u202fpm <\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-rfxBN\" data-uniq-id=\"x4hwE\"><span class=\"brz-cp-color7\">Sunday 8\u202fam\u201312\u202fpm (walk in) <\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-sukoN\" data-uniq-id=\"eU4lN\"><span class=\"brz-cp-color7\">Public Holidays 8am- 12pm (walk in)<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-text-lg-center brz-css-dqzu38\" data-generated-css=\"brz-css-uMZPc\" data-uniq-id=\"qKoUe\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-r-18yxudy brz-css-7li6oh brz-wrapper\">\n<div class=\"brz-spacer brz-css-d-d4vxpd brz-css-1sfj8jo\"><\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-r-18yxudy brz-css-1lce5ua brz-wrapper\">\n<div class=\"brz-spacer brz-css-d-d4vxpd brz-css-wudsh0\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n<p><!-- version:1784951063 --><\/p>","protected":false},"excerpt":{"rendered":"<p>Home Page Our Fees Our Services Our Team Our Policies Contact Us Our Practice Policies See below for all the important information on our practice&#8217;s policies and procedures: Cancellation Policy 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